Careers at Bigabid

Senior Customer Success Manager

Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are a culmination of that devotion. We deliver valuable results and insights for a fast growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies.

Transparency and a pragmatic, “results-first” mentality runs through the core of our company to nurture long-term loyalty in our partnerships and our family of employees.

As a Senior Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you uniquely qualified to advocate for the Bigabid customer base and to guide internal strategy. You will work on a global scale to grow Bigabid's business, with the goal of making customers get value.

Key Responsibilities:

  • Customer Onboarding – Create a smooth and easy on-boarding experience for our clients. 
  • Ensure ongoing monthly client budgets are maintained, fulfilled, and scaling.
  • Closely collaborate between our clients, product & Sales team
  • Identify new business opportunities by up-selling, and, crossing selling, across several products within the Bigabid suite of Ad-Tech solutions 
  • Provide clients with reporting and delivery analysis
  • Customer Advocacy – Create value from the client. In the form of a case study, product review, surveys, etc.… 
  • Innovation – Work with the product to understand the needs of the client. 
  • Ongoing client communication and relationship building

Requirements:

  • +3 years of experience as a customer success manager / Account Manager - must 
  • Experience in Ad-tech industry / online marketing- advantage 
  • Have exceptional client management skills
  • Team player, “can do” attitude
  • Ability to understand complex technology and explain it simply
  • Fluent in English – other languages are a big plus
  • Dynamic, fun loving, and yet serious! We believe in working hard and keeping a great atmosphere!
Please fill out the form below to submit your interest.

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