Careers at Bigabid

Customer Success Team Lead

#li-hybrid Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are a culmination of that devotion.

We deliver valuable results and insights for a fast growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies.

We are looking for a motivated, customer-centric individual to join our Customer Success team as a Team Leader. In this role, you will support and manage a group of CSMs managing a number of customers of various sizes.

As a Customer Success Team Lead, you will be responsible for empowering the team while leading and formulating Customer Success best practices aimed at maximizing customer satisfaction, and overall customer lifetime value.

The ideal candidate is resilient, detail-oriented, organized, and with outstanding communication and people skills.

Responsibilities:

  • Develop, coach, and support a group of Customer Success Managers
  • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly results and annual forecasts)
  • Collaborate with the sales team to identify growth opportunities
  • Manage, prioritize, and oversee the daily tasks of the team
  • Lead key customers for growth and success 
  • Coach, motivate, and empower the team to meet and exceed monthly and quarterly targets by providing ongoing performance feedback
  • Use data to identify and implement initiatives that will drive better outcomes for our customers and our mutual growth
  • Work cross-functionally to identify and implement initiatives to help scale the business

Requirements:

  • 6+ years in a B2B customer-facing role
  • 2+ Years of experience in managing a customer success team
  • Knowledge of ad-tech and/or Mobile marketing - Advantage
  • Analytic and strategic thinker with the ability to translate data into insights and actions
  • Strong operational skills, proactive approach to process improvement, and previous experience building out customer success initiatives and best practices that retain customers
  • Success working in a fast-paced, high-growth environment
  • Strong communication skills, both written and verbal
  • Experience with CRM platforms, preferably Salesforce
  • Experience in hiring, training, and developing a high-performing team of customer success professionals
  • Fluent in English – Other languages are a big plus
Please fill out the form below to submit your interest.

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